Eastel is managed by Anchor Communications Sdn. Bhd., a fully regulated and certified Network Service Provider and Application Service Provider approved by SKMM (MCMC) Malaysia.

Eastel uses U Mobile's network infrastructure to provide its services.

Yes. Eastel is a fully certified Network Service Provider and Application Service Provider licensed by MCMC.

Eastel offers more than standard telco services. In addition to prepaid, postpaid, family plans, IoT solutions, co-branding options and eSIM, Eastel provides voice, SMS, data, reloads, number portability, value-added services and an incentive-based referral programme.

Get an Eastel SIM for RM10 → Activate via the mobile app → Choose a plan → Start using and earning.

You can purchase an Eastel SIM through the following channels:

• Walk in to the Eastel Operations Office
• Call 011-7033 7777
• WhatsApp 011-6160 1220
• Email [email protected]
• Via the Eastel Mobile Application

Step 1: Insert your Eastel SIM into your mobile phone.
Step 2: Download the Eastel App from the Google Play Store or Apple App Store.
Step 3: Open the app and tap Activate SIM.
Step 4: Scan your IC or passport and complete facial verification (eKYC).
Step 5: Choose your plan and complete payment.
Step 6: Restart your phone and start enjoying Eastel 5G.

Yes. Select Port In during activation, and your existing number will be transferred to Eastel within two (2) working days.

Please contact Eastel Customer Service:

• Eastel Hotline: 011-7033 7777 (8:00am – 8:00pm daily)
• WhatsApp Support: 011-6160 1220 (8:00am – 8:00pm daily)
• Email: [email protected]

The Eastel Starter Kit is available exclusively at Eastel Mall.

Account Validity: This refers to how long your mobile number remains active. Each reload extends your account validity.

Plan Validity: This refers to the duration of your subscribed mobile plan. Once the plan expires, your data, SMS and voice quota will stop. Any usage thereafter will be charged at Pay-Per-Use rates and deducted from your credit balance.

No. All reloads are non-refundable.

Please provide proof of payment, such as a transaction ID or bank slip, for verification. Processing may take up to 14 working days, depending on the payment provider.

The maximum credit balance for each Eastel prepaid number is RM1,000. Once the balance reaches RM1,000, additional reloads will not be accepted until the balance is reduced.

Yes. Reloads are allowed only when your account status is barred.

Plans are renewed automatically when sufficient account balance is available.

It is a monthly incentive based on verified reload volume within a subscriber's referral network, subject to rank qualification.

The minimum personal reload requirement ranges from RM35 to RM120, depending on the subscriber's rank.

The eCOMM is a closed-loop wallet used for transactions within the Eastel ecosystem. Funds in the eCOMM Wallet are non-withdrawable.

Transfers from the Eastel Wallet to the eCOMM are credited at a 1:1.5 ratio (e.g. RM100 = RM150 eCOMM value).

No. Funds in the eCOMM cannot be withdrawn or converted back to the Eastel Wallet or cash.

Yes, please refer to rates at the Eastel official website.

You can check your balance by:

• Dialling USSD *220#
• Logging in to the Eastel Mobile Application

Eastel Data Plans include mobile data, voice minutes and SMS, depending on the selected package.

You can subscribe by:

• Going to the Eastel App → Plans / Add-Ons and selecting your preferred plan
• Dialling USSD *220#

Yes, Eastel will send an in-app notification prior to plan expiry.

Yes. Multiple plans or add-ons are allowed if they are compatible.

Only data from monthly plan can be carried forward, and this is applicable only if there is sufficient balance at the time of renewal to renew the plan and such carry forward is capped at one time only.

Your data speed may be reduced once the FUP limit is reached.

If the plan is compatible, it will stack. If not, the new plan rules will apply immediately.

The Eastel Starter Kit is priced at RM299.

The Starter Kit contains:

• 50% additional eCOMM value
• 30 standard SIM cards
• 30 marketing flyers
• 1 Eastel Polo Shirt
• 1 Eastel Cap

The ESK Incentive is a one-time reward paid based on your referral network when someone in your downline purchases the Starter Kit.

Only uplines who have purchased the Starter Kit are eligible.

No. The ESK Incentive is only available to uplines who have purchased the Starter Kit.

Yes. Accounts with an Expired status are not eligible to receive the ESK Incentive.

No. All purchases are final and non-refundable once processed.

Subscribers can select their preferred numbers during SIM registration via the Eastel App.

Sizes are subject to availability and may vary depending on stock distribution.

All active Eastel subscribers may participate unless campaign-specific terms state otherwise.

No. Rewards are non-transferable and non-refundable unless explicitly allowed under campaign terms.

A one-time incentive is paid to the referring subscriber when the new subscriber activates the SIM and completes a minimum RM35 reload within the same calendar month.

Incentives are credited to the subscriber's Eastel Wallet on the 18th of the following month.

The minimum payout threshold is RM30 per calendar month, with a RM2 processing fee for each disbursement.

The incentive for that month will be forfeited.

Incentives for foreign subscribers are credited based on the reload amount.

The Eastel Wallet stores incentives and rewards, which may be used for reloads, plan purchases, or withdrawal to a bank account.

Accounts may be suspended due to fraud, regulatory requirements, non-payment, system abuse, or violation of terms.

Yes. Supporting documents, including a death certificate, proof of relationship, and valid identification of the claimant, are required.

No. The U Mobile logo may not be used on any Eastel merchandise, marketing materials, packaging, uniforms, digital content, social media, or promotional items.

Yes. SIM cards can be purchased in bulk via the Eastel Starter Kit or at the Eastel Operation Office. Each SIM must be registered and activated individually in compliance with MCMC verification requirements.

No. Orders are final once payment is completed and cannot be cancelled or refunded unless the transaction error is caused by Eastel.

Network coverage can be checked via U Mobile's official coverage map and Eastel App advisory.

MNP allows subscribers to switch to Eastel while retaining their existing mobile number.

All outstanding payments with the previous operator must be cleared prior to porting.

No. Port-in reversals are not permitted once completed.

SIM replacement is permitted in cases of loss, damage, theft or malfunction, with identity verification required.

The standard fee is RM10 per replacement unless specified under a promotion.

Delivery status can be checked using the tracking link provided in your order confirmation.

If you receive a damaged SIM, missing items, or encounter delivery issues:

• Prepare your order number, proof of video unboxing and proof of payment
• Contact Eastel Hotline at 011-70337777 or WhatsApp at 011-61601220
• Email [email protected] with the details

The support team will assist with verification, replacement or delivery follow-up.

Eastel Business is the corporate connectivity arm of Eastel, operating as a thick MVNO. It provides prepaid, postpaid, family, IoT and co-branded mobile solutions, including eSIM, voice, SMS, data, reloads, number portability, and value-added services, supported by an incentive-based referral ecosystem across Malaysia.

Plans are available to:

• Registered companies (Sdn Bhd / Bhd / LLP)
• Sole proprietors and partnerships
• SMEs and enterprises

All applications must be supported by a valid Business Registration Number (BRN).

Required documents include:

• Business Registration Certificate (SSM)
• Director / authorised signatory identification
• Authorisation letter (if applicable)
• Company stamp (if required)

Additional documents may be requested according to MCMC guidelines.

The number depends on company profile, business needs, and compliance with MCMC Prepaid Registration Guidelines. Eastel will assess and approve based on regulatory requirements and internal risk controls.

Yes. Eastel Business plans use a nationwide 4G/5G network, subject to device compatibility, coverage, and plan eligibility.

Yes. Eastel Business supports centralised account management, allowing businesses to monitor usage and control costs under a single corporate account.

Yes. Plans may be tailored based on number of lines, data usage requirements, contract duration, and value-added services. Contact our Business Sales team for a tailored proposal.

Yes, via Mobile Number Portability (MNP), subject to active status, correct information and current provider approval.

Depending on the plan, Eastel Business may offer:

• Bulk data solutions
• Add-on data packages
• Roaming services
• Managed connectivity support

Availability may vary by plan and agreement.

All registrations comply with MCMC regulations, including identity verification and record validation. Misuse or non-compliance may result in suspension or termination.

Businesses must notify Eastel regarding line termination, SIM replacement, or ownership changes. This ensures compliance and data security.

Contract terms vary by plan. Some plans may be contract-free, while others require a minimum commitment period. Full terms are provided before activation.

Yes. Dedicated support channels are available for activation, billing, and technical assistance.

Yes. Eastel operates in accordance with Malaysian Communications and Multimedia Commission (MCMC) requirements, Personal Data Protection Act (PDPA), and relevant industry and regulatory standards.

You may submit an enquiry via our website or contact our Corporate Development team at 011-1539 8220.